MAHA, a renowned specialist for workshop and automotive test equipment, stands for high-tech quality and the highest service standards. Accordingly, in the course of the company-wide digitalization, it was also necessary to optimize the processes in fleet management in a customer-oriented manner. For the world market leader, the collaboration with Mercedes-Benz Connectivity Services was a perfect match, because today the company controls its service fleet efficiently and proactively via the web-based portal of connect business, our innovative fleet connectivity solution.
The digital control of the service vehicles is a real added value for MAHA customers, who can now be supported even faster on site. Sandra Jauß, manager of the MAHA Service Center fleet, puts it in a nutshell: "Connect business brings many advantages. Up-to-date data from every vehicle, location tracking, optimal deployment planning, cost savings".
MAHA Maschinenbau Haldenwang GmbH & Co. KG has stood for high-tech in the fields of motor vehicle testing and workshop equipment for more than 5 decades. The Swabian company covers the entire range from test benches and vehicle lifts to various test devices for cars, trucks, motorcycles and special vehicles. MAHA products meet high quality standards and stand for reliability and durability. It employs more than 1,200 people worldwide in over 150 countries and is represented internationally with agencies and its own branches.
MAHA sees connect business as a kind of digital data highway that plans the shortest route to the customer and saves resources in the process.
If a customer reports an emergency, the dispatcher checks via the portal where a MAHA service vehicle is located in the immediate vicinity of the customer. Time-consuming phone calls to service technicians are no longer necessary. The service technician is contacted directly and sent to the customer. Efficient and time-saving with better customer service at the same time.
Geographical areas have been divided into so-called "geofences". When a service technician drives through the area around the service center in Kempten, the fleet management is notified by e-mail so that they can regularly inspect the vehicle in question. Workshop appointments can also be planned in advance to minimize downtime due to unforeseen service appointments.
Thanks to business connect, fleet management can monitor the daily mileage of vehicles. If there are signs of the contractually agreed mileage being exceeded, it reacts quickly and avoids unnecessary costs. New leasing contracts can thus be easily optimized on the basis of current data and empirical values.
An individually configurable dashboard in the connect business portal shows management all relevant fleet key figures at a glance. In addition, information about upcoming maintenance dates is sent by e-mail and fleet management receives automated "alerts" if, for example, tire pressure or oil levels of individual vehicles deviate from the norm.
The communication module required for connect business is already installed ex works in Mercedes-Benz vehicles, while an innovative retrofit solution is available for other brands: connect business GENIUS. This means that other vehicles can also be integrated into the system.
Manager of the MAHA Service Center fleet
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